FAQ

We specialize in premium comfort essentials for the whole family, including organic cotton babywear, luxurious bathrobes, bed linens, swimwear (like our high-waisted bikinis), and comfortable underwear (boxer briefs, briefs, bras). Our products are designed for quality, comfort, and timeless style.

Absolutely! We carefully design our baby onesies and children’s wear using organic cotton and breathable materials that are gentle on sensitive skin. Each piece undergoes rigorous quality checks to ensure safety and comfort.

Each product page includes detailed size charts with measurements in both inches and centimeters. For bathrobes, we recommend checking both body measurements and sleeve length. If you’re between sizes, we suggest sizing up for a more relaxed fit.

We offer two convenient shipping methods:
– Standard Express Shipping ($12.95 flat rate worldwide via DHL/FedEx): 10-15 business days after processing
– Free Standard Shipping (orders over $50 via EMS): 15-25 business days after processing
All orders require 1-2 business days for processing before shipping.

We ship globally except to certain remote areas and parts of Asia. At checkout, you’ll see shipping options specific to your location. If your country isn’t listed, please contact us at [email protected].

Yes! All shipments include real-time tracking. You’ll receive a tracking number via email once your order ships, allowing you to follow your comfort essentials every step of the way to your doorstep.

We offer 15-day returns from the date of delivery because we stand by our quality. Items must be unworn, unwashed, and in original condition with tags attached. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. In these cases, we’ll provide a prepaid return label.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that bank processing times may vary.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

For international orders, any applicable duties/taxes are the responsibility of the recipient. Our carriers will contact you if payment is required upon delivery.

Currently, we offer guest checkout for simplicity. All order confirmations and tracking information are sent via email. We’re working on account features for future updates!

Our responsive customer care team is always happy to help at [email protected]. We typically respond within 24 hours.

Contact us within 12 hours at [email protected] and we’ll do our best to accommodate your request.

Currently we focus on providing reliable standard shipping to keep costs sustainable for our family-focused essentials. We don’t offer expedited shipping at this time.